Cancellation Policy

I request 24 hours notice to cancel your appointment, this gives me time to offer it to an alternative client.

Outside of the 24 hours period you can cancel or reschedule your appointment yourself using this online booking system.

If you need to reschedule or cancel within 24 hours of your appointment start time you will need to contact me directly.

  • If you reschedule or cancel within 24hrs, 50% of the session fee will be due.
  • If you reschedule or cancel with only 6 hours left, 75% of the fee will be due.
  • If you don’t show up for your massage, the full session fee will be due.
  • If your appointment slot is taken by another client, I will not charge any cancelation fee.

If a cancellation fee is due an invoice for the percentage due will be emailed to your registered email address. 

Payment will be due within 7 days and no further appointments can be booked until your invoice is paid.

Please get in touch as soon as possible if you can’t make your appointment so I can make it available to someone else.

Complimentary and Natural Healthcare Council Registered Massage Therapist
Respect Massage Zero Tolerance