Massage Questions

Got questions before booking your appointment or wondering what will happen during the session?

I think I’ve covered most peoples questions below but if you’re question isn’t answered, fire me a quick email from my Contact page.

Health & Safety

​Due to the close contact required to provide massage therapy, I take both health and hygiene very seriously.

​If I am unwell or have symptoms of a cold, virus, infection or general ill health, I will be unable to provide massage therapy and will need to cancel your appointment.

I will always give you as much notice as possible. I will first try to contact you at your registered email address. If I don’t hear back from you I will call or send a txt message.

If you show any symptoms of cold, virus or infection I expect you to cancel your massage appointment. 

Receiving a massage when your body is trying to deal with an acute illness is unlikely to help and will probably make you feel worse. It also runs the risk of spreading your illness to my other clients and myself.

If you need to cancel your appointment due to ill health I will not charge a cancellation fee.

Covid-19

Coronavirus and Covid-19 have forced significant changes to how the massage industry operates and more specifically how I run my clinic and treatments. 

I have a dedicated page that will hopefully answer all your questions in regards what changes I have made, how different your massage appointment will be and how safe are you if you come in for a massage.

Massage post Covid-19 lockdown

Prices

60 min Session £50.00
90 min Session £75.00
120 min Session £95.00

The length of your massage will be roughly 10 minutes less than the length of the session as it includes time for a quick chat plus undressing/dressing.

You can pay online when you book or on the day with cash or card.

Gift Vouchers

Sorry, I don’t sell gift vouchers and please don’t book appointments as gifts or presents.

The booking process forms part of the client profile and needs to be booked by the client them self.

Health Cashback Schemes

You may be entitled to claim back some or all of the cost of your sports massage if you have a health cashback scheme from Health Shield, Westfield Health or Elect either through your employer or personally.

If you’re going to claim back the cost of your session, tell me and I’ll make sure you leave with the correct receipt to make your claim.

Cancelation Policy

I request 24 hours notice to cancel your appointment, this gives me time to offer it to an alternative client.

Outside of the 24 hours period you can cancel or reschedule your appointment yourself using this online booking system.

If you need to reschedule or cancel within 24 hours of your appointment start time you will need to contact me directly.

  • If you reschedule or cancel within 24hrs, 50% of the session fee will be due.
  • If you reschedule or cancel with only 6 hours left, 75% of the fee will be due.
  • If you don’t show up for your massage, the full session fee will be due.
  • If your appointment slot is taken by another client, I will not charge any cancelation fee.

If a cancellation fee is due an invoice for the percentage due will be emailed to your registered email address. 

Payment will be due within 7 days and no further appointments can be booked until your invoice is paid.

Please get in touch as soon as possible if you can’t make your appointment so I can make it available to someone else.

Running Late

It important that you arrive on time for your appointment. 

I understand that sometimes life, family or just public transport issues can get in the way of the best laid plans. However, please keep in kind, I’m unable to extend your appointment if you arrive late and I can’t add extra time on to any subsequent appointments either.

As a courtesy, if I do have time available I will extend your appointment as far as possible but I can’t guarantee I’ll be able to do this and it is at my discretion.

If for some reason I am running late I will always extend your appointment to make sure you receive your allotted time.

Booking your Massage

Are you struggling to use the online booking system?

I made a quick video tutorial that runs through everything you need to do.

 
Pain & Deep Tissue Massage

Worried about stories of deep tissue massage being really painful or worried it won’t be deep enough?

There’s a growing belief that the more painful a massage is the better the results will be. This isn’t strictly true.

Sometimes a painful massage may give good results, but it’s usually possible to get the same results without that level of pain.

I work at a depth that is comfortable for my client. Everyone’s comfort level will be slightly different and I adjust the pressure for each client to make sure it is both comfortable and effective.

People often comment “it’s sore but it feels good” or “it’s good pain”. A little like a feeling of soreness and relief at the same moment.

Your massage should always feel helpful, at any time during the session you can ask me to adjust the pressure up or down to make it feel better for you.

If you’re just after a brute force deep tissue massage that hurts, I’m not going to be the right therapist for you.

My deep tissue work is more focused on speed, precision and attention rather than brute force and ignorance.

My type of Massage

You don’t need to decide what massage to book before your session. All appointments are just booked under the heading Massage.

The type of massage that’s going to work best for you will depend on your goals. If you want to relax you’ll need a different massage than if you want relief from an injury.

Here are some of the massage techniques and styles I’ve trained in:

  • Kinetic massage
  • Deep massage method
  • Deep tissue massage
  • Trigger point techniques
  • Structural integration techniques
  • Myofascial release techniques
  • DermoNeuroModulation
  • NeuroDynamics
  • Harmonic release techniques
  • Soft tissue release
  • Table Thai massage
  • Traditional Chinese massage
  • Abdominal massage (Chi Nei Tsang)
  • Massage for neck, voice & swallowing disorders
  • CranioSacral techniques
  • Muscle energy techniques

My clients often describe my massage style as slow, firm and focussed. I sometimes do passive stretches, limb movements and joint mobilisations during the session too.

I might offer movement suggestions at the end of your session. These are from my training in Sustainable Yoga.

Does Massage Work

To be honest, yes, it often helps but sometimes it doesn’t.

It really depends on a multitude of factors and not all are down to technique:

  • What is the issue?
  • What caused the issue?
  • Is the issue brought on by bad habits?
  • Are you able to change those habits?
  • Is your therapist knowledgable about your issue?
  • Is the massage appropriate for the problem?
  • Has massage previously worked for you?
  • Do you feel comfortable during the session?
  • Do you like and trust the therapist?
  • Do you think massage will be helpful?
  • Have you had previous bad massage experiences?

Ultimately, the only way to know would be to try it and see.

 

Diagnosing

I can’t and don’t diagnose any illness, disease or condition.

During your session, I listen to your story, history and the details of your problem, I also take notice of how you move and sit.

This all helps me to piece together what I think might be causing your problem and to develop a treatment plan that I think will be helpful for you.

I often ask lots of questions to work out the best way forward for you and I may comment on what I think the issue is.

This isn’t and shouldn’t be seen as a diagnoses of any condition, they are observations that help me give you the best treatment I can.

If you need a diagnoses you should visit a medical professional such as a GP or Physiotherapist.

ContraIndications

For most people massage therapy is completely safe. For a limited few, it might be a bad idea.

There are some instances when massage could complicate or aggravate an illness or condition. In other words, getting massaged when you have any of the conditions listed below could be a bad idea. At the very least you need to discuss these conditions with me before booking you appointment. I’m happy to chat with you via email if you have any questions before your session.

  • Anemia
  • Berger’s Disease
  • Oesophageal Varices
  • Chronic Superficial Thrombus
  • Portal Hypertension
  • Unstable Hypertension / Hypotension
  • Cardiac Bruit
  • Advanced Respiratory Failure / Cardiopulmonary Disease
  • Aneurysm
  • Emboli – blood clot
  • Arrhythmia
  • Heart Disease
  • Phlebitis
  • Atherosclerosis
  • Thrombus / Deep Vein Thrombosis
  • Varicose Veins
  • Frostbite
  • Skin Graft
  • Burns
  • Infectious Skin Disease
  • Open or Healing Wounds
  • Bleeding
  • Fractures
  • Contagious Infection
  • Fever / High Temperature
  • Acutely Ill
  • Immunosuppressed
  • Tuberculosis
  • Recent Head Injury
  • Coma
  • Severe osteoporosis
  • Severe thrombocytopenia
Your Massage Session

Intake forms

Intake forms are completed online. You’ll get an email with instructions how to complete it when booking your appointment. It must be completed before your appointment.

You’ll also get a new Covid-19 Screening for to complete on the day of your massage. Again this will be emailed to you and will need to be completed to receive your massage.

In the treatment room

I’ll quickly run through your intake form with you and have a quick chat about your goals for the massage.
I might ask to see how you make certain movements.
I’ll run through a plan for your massage and check you’re ok with it.

Preparing for your massage

I’ll tell you what items of clothing would be best to remove but you only need to undress to a level that’s comfortable for you.
I always leave the room for you to get yourself prepared and on to the massage table and I’ll let you know whether to lie face up or down.
I have plenty of bolsters and pillows available if you need them to be comfortable.
I’ll always knock and check you’re ready before coming back into the room.

During the massage

Always let me know if my pressure doesn’t feel right for you.
Also, let me know if your uncomfortable, to hot/cold, need to move, whatever – give me a shout!

The end of the massage

I’ll let you know once the massage is finished and leave the room for you to get up and dressed.
Again, I’ll knock and check you’re dressed before coming back into the room.
I offer everyone a glass of water, don’t feel obliged to take it, I’m not going to launch into a crazy speech about drinking 6 litres of water to flush out toxins.

Discussing the session

I’ll check you’re happy with how the session went and the areas we worked.
I may offer movement suggestions to help change old posture or movement habits.
I’ll give some advice on how you may feel after the session and over the following days.

Finishing up

If the session has been helpful you’re welcome to rebook at the end of the session but I won’t pester you to book another session there and then.
I encourage you to wait a few days before deciding to book a further appointment.

Paying

If you paid online when booking or bought a massage package then you’re all paid up.
If not you can pay with card or use ApplePay or GooglePay on your phone. You can also still pay with cash if that is prefered.

Getting Undressed

Most new clients have questions about getting undressed:

  • How much will the therapist ask me to take off?
  • Will the therapist stay in the room?
  • Should I bring shorts?
  • Should I take my trousers off for a back massage?
  • For women, should I keep my bra on or take it off?
  • Should I keep my socks on?

The most important thing is you feel completely comfortable and relaxed.

I’ll tell you what clothes would be most helpful to take off, but only undress to a level you’re comfortable with, there is no pressure to undress any further.

Most massage techniques I use are best directly on the skin. For full body massage, I’ll ask you to undress to your underwear. For upper or lower body sessions, i’ll only ask you to remove the clothing covering those areas such as your top or trousers, tights, dress or skirt.

Lots of clients prefer to undress to their underwear even if only getting their back massaged as they feel more comfortable on the massage table.

I always leave the room for you to undress and dress again afterwards. I always knock before entering the room and if you need more time you can just tell me to wait.

Most female clients remove their bra for the session but some prefer to keep it on. If you’re going to keep your bra on it’s helpful to be able to unclasp it when working through the back area.

Clients who are sporty sometimes bring shorts for their session, it isn’t necessary but if you feel more comfortable in shorts you are welcome to wear them.

What’s best

Strangely swimming briefs are perfect for massage. Why? They’re designed to be worn around oily skin such as sun lotion and they provide great personal cover. For men, speedo style swimming trunks are great, please no Hawaiian surfing shorts! For women, bikini briefs, not an all-in-one costume.

You’re covered by a large sheet when on the table and it’s used to cover you for the whole treatment. Only the area being worked is uncovered at any time.

How often to get a massage

This would ultimately depend on your goals from massage

I’m sure many people would love to get a regular massage but in the real world it’s difficult to fit around family and work life.

Most of my clients only come for a massage when something is bugging them. I do have regular monthly and fortnightly clients and they certainly feel it helps keeps them feeling and functioning at their best.

If you’re experiencing new nagging aches and pains, just one or two sessions might be enough to make you feel better.

If you’re trying to get on top of a long-term problem, you’re likely to need a series of treatments followed by some regular maintenance work for a while.

If you’re looking to make massage a regular part of your routine, I offer packs at a discounted rate. You can buy these on the booking page when scheduling your appointment.

Ultimately it’s about finding a frequency that works best for you, your lifestyle, goals and budget.

Massage Oils

I use a special massage wax from Songbird Naturals (Tui) that’s totally natural.

I have recently started using Songbird Natural’s Vegan Unscented Massage Wax which doesn’t contain nut derived oils so is fantastic for everyone.

Ingredients: coming soon

 

I sometimes use the standard unscented version made from Almond Oil, Olive Oil, Beeswax, Arnica Flower Extract and Natural Vitamin E.

I use the Tea Tree and Mint Reflexology Wax containing Olive Oil, Beeswax, Essential Oil of Tea Tree, Essential Oil of Spearmint, Essential Oil of Peppermint and Natural Vitamin E.

Clients under 18

I do treat clients under 18 years old but you will need my prior consent via email or in person to book an appointment.

All clients under 18 need to be accompanied by a parent or guardian. The parent or guardian must remain in the room for the duration of the treatment.

Pregnancy Massage

I don’t offer pregnancy massage and I don’t take on new clients who are pregnant.

I sometimes continue working with existing clients when they become pregnant and throughout their pregnancy if they wish although I recommend seeing a specialist pregnancy therapist during this time.

Home & Hotel Visits

Sorry, I don’t do home or hotel visits ever.

That includes visits to music venues, theatres, boats and events.

Tips for enjoying your massage
  1. Don’t eat right before your massage treatment.
  2. Arrive in plenty of time so you’re not rushed and can relax.
  3. Tell your therapist if you haven’t had a massage before or this specific type of massage.
  4. Ask any questions you have about the massage treatment and what will happen.
  5. If something doesn’t feel right during the treatment, it probably isn’t, so tell your therapist what you are feeling.
  6. Also tell your therapist if:
    – The pressure is too deep
    – You are too hot or cold
    – You don’t like the music
    – You are uncomfortable in any way
    – You are not happy with what they are doing
    – You want the session to end
    – Remember this is your massage and you are paying the therapist.
  7. If you want to talk during your treatment, talk, if not don’t. The choice is yours.
  8. Try to remain relaxed during the session, concentrating on your breathing often helps.
  9. Gather your thoughts before getting up from the table, you might feel lightheaded for a moment or two.
  10. Schedule time in after the massage treatment to relax and absorb the effects, at least 15-30 minutes.